FAQ
Frequently Asked Questions
About Hen’s Tooth
Q: What is Hen’s Tooth?
A: We’re a small, nature-inspired home and giftware brand, offering rare finds curated with care. Everything we stock is chosen for its quality, sustainability, and timeless charm. Perfect for slow, simple living.
Q: Why the name Hen’s Tooth?
A: Inspired by Amy's allotment in the city of Bristol, UK. I was on the waiting list for years, allotment plots are as rare as hen's teeth, so I called my little patch of paradise 'Hen's Tooth'.
The business evolved from there. “As rare as a hen’s tooth”. That’s how we see the thoughtfully chosen pieces in the store. Unique, and meant to be treasured.
Orders & Shipping
Q: What is your shipping policy?
To understand our shipping policy, please visit the 'Shipping and Handling' page.
Delivery Costs
- £4.99 shipping on all orders under £25
- Free shipping on orders £25 and over
Delivery Times
- Orders are delivered within 3–4 working days
- UK delivery only (for most products)
Q: Where do you ship?
A: We currently ship across the UK and some products can be shipped to select international destinations. If you’re unsure whether we can deliver to you, just send us a message.
Q: How long will my order take to arrive?
A: We aim to dispatch orders within 2–3 working days. Delivery times vary depending on location, but we’ll always keep you updated. In the UK, orders typically take 3-4 working days to arrive.
Q: How is my order packaged?
A: Sustainability is important to us, so we use recyclable, biodegradable, or reused packaging wherever possible.
Q: How can I track my order?
A: To track your order please Visit the 'tracking page'.
Products
Q: Are your products handmade?
A: Many of our pieces are handmade by us, others by skilled artisans, some vintage and preloved.
You’ll see this noted in each product description.
Q: Will you restock sold-out items?
A: Sometimes. Some items are one-of-a-kind or seasonal, so once they’re gone, they’re gone, but we’re always adding fresh finds.
Sustainability
Q: How do you choose your suppliers?
A: We look for small-batch makers, ethical sourcing, and materials that are kind to the planet.
Q: What steps do you take to reduce waste?
A: We reuse packaging materials, keep production runs small, and focus on products that last.
Many items are dispatched directly from suppliers, to minimise their milage.
Read our Ethics & Sustainability Policy for more information.
Return & Refund Policy
Q: What happens if I need to return, or get a refund for a product?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@henstooth.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Read the full policy here
Other
Q: Can I visit you in person?
A: We’re currently online-only, but you’ll sometimes find us at pop up markets and fairs around the Bristol UK region.
Follow us on Instagram for updates: Instagram
Q: Can I collaborate with Hen’s Tooth?
A: We love working with like-minded creatives!
Email us with your ideas and portfolio.
Also, apply to on the Collabs page.